Unlock Your Step-by-step Guide to Use Ottai CGM
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+852 4489 7863
If you need to make changes to your order (e.g., update shipping details, change the product, or modify quantities), please follow these steps:
Contact Us Immediately:
Changes can only be made before your order is shipped.Send us an email at support@ottai.com or use the contact form on our website.Provide your order number and the details of the changes you’d like to make.
Check Order Status:
Log into your account and view your order status. If the order is still marked as “Processing,” changes may still be possible.
What if the Order Has Shipped?
Unfortunately, we cannot make changes to orders that have already been shipped. However, you may still be able to initiate a return or exchange once the order arrives. Please refer to our [Return Policy] for more information.
The Ottai CGM system is designed with simplified applications. It can be worn independently by the user or with assistance from a family member or friend if they encounter difficulties in operation.
Our Sensor is designed to be applied to the rear of the upper arm for the best experience. We advise against applying the sensor on your abdomen, thigh, buttocks, back, or areas where excessive daily activities or movements may cause the Sensor to fall off.
Please avoid using body lotions or creams in the area, as they may interfere with readings and impair the Sensor's adhesion. Select a smooth skin area free from birthmarks, stretch marks, scars, or lumps, at least one inch away from where you usually inject your insulin.
*The Sensor transmits glucose data to the Ottai App. The data will be synced via corresponding apps to the smartwatches.
AppleModels: Apple Watch S1-S9/SE/Ultra series (WatchOS>9.0)
Garmin
Models:
Garmin Forerunner series, Fenix series, MARQ Adventurer, and other models that are compatible with the Connect IQ Store functionalities.
Check the CIQ compatibility here: https://www.garmin.com/en-US/p/616398/pn/010-CONIQ-00#devices
Samsung
Models: Samsung Galaxy Watch series, Galaxy Watch Active series and others with Google Wear OS*
Google
Models: Google Pixel Watch 2
The Sensor is designated for a 14-day wearing session. All kits are non-reusable. Once the Sensor is removed, please discard it while following all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to interstitial fluids.
It's wearable technology that automatically tracks your glucose level in real-time, 24/7. You can view the readings and trends at any time of the day at a glance. It will give you a clear overview of the glucose trends and sugar tolerance corresponding to different events. Continuous glucose monitors have emerged to optimize diabetes management and eliminate frequent fingersticks* with traditional glucose monitors.
*Please test BG if you suspect that the readings do not match your symptoms or feel unwell, make sure to seek timely assistance from qualified HCPs as needed.
Please run through checks on the following scenarios to try to solve the problem:
App connectivity issues with the new Sensor:
- Please check if the NFC function on your mobile phone is enabled. If your phone does not have the NFC capability, please switch to a device with NFC functionality to complete the new device activation processes (NFC functionality is often represented by an 'N' icon in the settings).
- Please check if the Bluetooth feature of your mobile phone is enabled. Without Bluetooth enabled, the connection cannot be properly set up.
- Please ensure your activation follows the steps outlined in the app's operation guidelines
If you see a notification indicating disconnects with the applied Sensor:
- Please check if the Bluetooth feature of your mobile phone is enabled. Without Bluetooth enabled, the connection cannot be properly set up.
- When the smartphone is within the transmission range of the Sensor (ideally within 10 meters/33 feet), it will try to auto-reconnect with the Sensor. You can wait to see if the app is refreshed, which normally takes a few seconds.
If the problem persists after multiple tries, please don't hesitate to contact the Ottai Customer Service team or submit details through our Online Chat.
After I confirm the 'End Session' action with my Sensor, will I still be able to continue monitoring?
- Unfortunately, after you click and confirm the 'End Session' procedure, the Sensor will auto-expire. If you'd like to start another monitoring session, please order new sensors through trusted official sources and activate them to proceed
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OTTAI
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