Shipping Policy

Shipping Policy

Thank you for shopping with us! Please read our shipping policy carefully to ensure a smooth experience when placing your order.

Order Processing Time

Our order processing time is based on our warehouse schedule. Orders are processed Monday to Friday from 9:00 AM to 5:30 PM (excluding public holidays). Orders placed outside of business hours will be processed the next business day. Please allow additional time for processing during peak seasons or holidays.

Shipping Times

Once your order has been processed, the delivery time will vary depending on the destination:

How to Calculate Delivery Time

The total time it takes for you to receive your order is the sum of the processing time and shipping time.

For example, if you place an order for delivery to Malaysia on a Monday, and the processing time is 1 business day, and shipping takes 3-5 business days, your estimated delivery window will be Thursday to Friday of that week, assuming there are no delays.

Here’s a simple breakdown:
Order placed: Monday
Processing time: 1 business day (Order processed on Tuesday)
Shipping time: 3-5 business days (Estimated delivery between Thursday to Friday)

Please note that these times are estimates, and shipping may vary depending on external factors like holidays, weather, or customs.

Shipping Costs

We are currently offering free shipping on all orders. No shipping fees will be charged during checkout, regardless of the size or weight of your order.

Tax

All prices listed on our site are inclusive of applicable taxes. No additional taxes will be charged during checkout. If any additional duties, taxes, or fees are incurred due to customs when shipping internationally, these are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery. Please allow up to 24 hours for tracking information to update. If you have trouble tracking your order, feel free to contact our customer service team for assistance.

Shipping Delays

While we make every effort to ensure timely delivery, please note that shipping times may be affected by external factors such as weather, customs procedures, holidays, or other unforeseen delays. In the case of any significant delay, we will notify you as soon as possible.

Shipping Restrictions

We currently ship to the following regions: Malaysia and select international countries. However, there may be restrictions on certain items or locations, and we are unable to ship to PO Boxes or APO/FPO addresses at this time.

International Shipping

We offer international shipping to selected countries. Delivery times for international orders may vary depending on the country and the customs process. Please note that customs duties, taxes, or other fees may apply upon arrival in your country. These charges are the responsibility of the customer and cannot be refunded.

Incorrect Address

Please ensure that the shipping address provided is accurate and complete. If your package is returned due to an incorrect or incomplete address, you will be responsible for any reshipping costs.

Lost or Damaged Packages

If your order arrives damaged or if you believe your package is lost, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, whether through a replacement or refund. Please keep all packaging materials and photos of any damaged items for reference.

Return and Exchange Policy

We hope you are satisfied with your purchase. If you need to make a return or exchange, please refer to our Return Policy Please note that return shipping costs are the responsibility of the customer, except in the case of defective or damaged items.

Order Modifications

Once your order is placed, we are unable to modify the items in the order or change the shipping address. If you need to make changes, please contact us as soon as possible before the order is processed.

Customer Service

If you have any further questions regarding shipping or your order, feel free to contact our customer service team at [Your contact details]. We are happy to assist you with any inquiries.