Below FAQ are some common concerns of our clients when using our CGM.
If you have other questions, please just send it to support@ottai.com.
- All
- About Ottai® Sensor
- About the CGM System
- Ottai App Troubleshooting
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About Ottai® Sensor
Our Sensor is designed to be applied to the rear of the upper arm for the best experience. We advise against applying the sensor on your abdomen, thigh, buttocks, back, or areas where excessive daily activities or movements may cause the Sensor to fall off.
Please avoid using body lotions or creams in the area, as they may interfere with readings and impair the Sensor's adhesion. Select a smooth skin area free from birthmarks, stretch marks, scars, or lumps, at least one inch away from where you usually inject your insulin.
The Ottai CGM system is designed with simplified applications. It can be worn independently by the user or with assistance from a family member or friend if they encounter difficulties in operation.
About the CGM System
It's wearable technology that automatically tracks your glucose level in real-time, 24/7. You can view the readings and trends at any time of the day at a glance. It will give you a clear overview of the glucose trends and sugar tolerance corresponding to different events. Continuous glucose monitors have emerged to optimize diabetes management and eliminate frequent fingersticks* with traditional glucose monitors.
*Please test BG if you suspect that the readings do not match your symptoms or feel unwell, make sure to seek timely assistance from qualified HCPs as needed.Glucose management can be complicated. The glucose level will be affected by various factors. By utilizing readings from the CGM, you can use them as additional analytics to calibrate your lifestyle, evaluate medication effectiveness, exercise schedule, etc., to leverage your daily TIR. The clinical benefits of the CGM system include reductions in acute diabetic events, all-cause hospitalizations, hospitalized ketoacidosis episodes, improved well-being, and decreased disease burden in relative aspects.
*The data feedback and information provided in-app are for informational purposes only, they should not be regarded as substitutes of any medical advice or treatment plan references. Please seek timely advice from qualified HCPs and test BG if you feel unwell or have other concerns regarding your health conditions.During the 14-day monitoring period, the Sensor is designed to function without downtime, monitoring and recording glucose levels 24/7 non-stop.
Consistent trend/pattern reports utilize CGM readings to better reflect the body's status compared to static values obtained from fingerstick tests. This helps doctors identify problems during consultations and prescribe targeted treatments*.
The user will be able to stay informed about what's happening inside the body and make dynamic adjustments for diet and overall well-being with standardized reports and integrated analytics. Also, smart alerts will be triggered based on Sensor readings, with a customizable profile available.
*The data feedback and information provided in-app are for informational purposes only, they should not be regarded as substitutes of any medical advice or treatment plan references. Please seek timely advice from qualified HCPs and test BG if you feel unwell or have other concerns regarding your health conditions.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.The readings, summaries with detailed metrics and glucose reports from the app can play a vital role in daily glucose management. By analyzing the metabolic effect of glucose levels throughout the selected period, along with any corresponding events and abnormal feedback from the body, users can then:
Measure the glycemic content of food due to the differences in individuals' sugar tolerance. Figure out the metabolism prime time, such as eating the same thing at different times and observing glucose fluctuations.......and more.Ultimately, these will pave the way to a brighter future for people thriving with diabetes.
Ottai App Troubleshooting
Please run through checks on the following scenarios to try to solve the problem:
App connectivity issues with the new Sensor:
- Please check if the NFC function on your mobile phone is enabled. If your phone does not have the NFC capability, please switch to a device with NFC functionality to complete the new device activation processes (NFC functionality is often represented by an 'N' icon in the settings). - Please check if the Bluetooth feature of your mobile phone is enabled. Without Bluetooth enabled, the connection cannot be properly set up.- Please ensure your activation follows the steps outlined in the app's operation guidelines If you see a notification indicating disconnects with the applied Sensor:
- Please check if the Bluetooth feature of your mobile phone is enabled. Without Bluetooth enabled, the connection cannot be properly set up. - When the smartphone is within the transmission range of the Sensor (ideally within 10 meters/33 feet), it will try to auto-reconnect with the Sensor. You can wait to see if the app is refreshed, which normally takes a few seconds. If the problem persists after multiple tries, please don't hesitate to contact the Ottai Customer Service team or submit details through our Online Chat. After I confirm the 'End Session' action with my Sensor, will I still be able to continue monitoring? - Unfortunately, after you click and confirm the 'End Session' procedure, the Sensor will auto-expire. If you'd like to start another monitoring session, please order new sensors through trusted official sources and activate them to proceedUse overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
When the real-time glucose display value appears to be “LO”/“HI”. it means that your Sensor reading is out of the optimal measurement range:
HI: Glucose level is greater than or equal to 25mmol/L or 450mg/dL
LO: Glucose level is less than or equal to 2mmol/L or 36mg/dL
Users may experience short-term spikes and falls with the glucose level, causing glucose readings to go out of our nominal range. If you feel unwell or suspect the readings are not accurate, please measure your blood glucose to check and seek medical treatment as necessary. Abnormal readings may also be caused by improper application of your Sensor—looseness or detachment. Please check if the Sensor is properly applied and snug against your body without tilting. Then please wait patiently until the readings refresh. It may take approximately 5 minutes for the app to refresh readings. If abnormal readings persist, please get in touch with us for further assistance.
When the Sensor expires, will my historical data & report be saved upon replacement
All of your historical glucose data, analytics, and reports will be stored in your account. You can view your historical data by going to the Summary page and customizing the desired date range or accessing your glucose reports on Profile page. Please sync the data if you are notified to synchronize the data in-app. Otherwise, the unsynced part of your glucose data will not be saved on the cloud to be retrieved later.
*The Sensor transmits glucose data to the Ottai App. The data will be synced via corresponding apps to the smartwatches.
Apple
Models: Apple Watch S1-S9/SE/Ultra series (WatchOS>9.0)
Garmin
Models: Garmin Forerunner series, Fenix series, MARQ Adventurer, and other models that are compatible with the Connect IQ Store functionalities.
Check the CIQ compatibility here: https://www.garmin.com/en-US/p/616398/pn/010-CONIQ-00#devices
Samsung
Models: Samsung Galaxy Watch series, Galaxy Watch Active series and others with Google Wear OS*
Models: Google Pixel Watch 2